Privacy Policy

Effective Date: [24 April 2024]

CLASSKOREA PTE. LTD. (“ClassKorea”, “we”, “our”, or “us”) is committed to safeguarding the personal data entrusted to us by our users. This Privacy Policy outlines the manner in which we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”), the General Data Protection Regulation (EU) 2016/679 (“GDPR”), and other applicable data protection laws.

By accessing or using our website and services, you consent to the data practices described in this policy.

CLASSKOREA PTE. LTD.
Email: support@classkorea.com
Website: classkorea.com

1. Scope of Application

This Privacy Policy applies to all users of our website, platform, and online services, including but not limited to visitors, registered users, and course participants, regardless of location. This policy governs the collection and use of personal data by CLASSKOREA PTE. LTD.

2. Collection of Personal Data

We may collect the following categories of personal data, either directly from you or automatically through your interaction with our services:

a. Personal Data Provided by You

  • Full name
  • Email address
  • Username and login credentials
  • Billing address and payment-related information (via secure third-party processors)
  • Account preferences and course enrollment history
  • Customer service inquiries or feedback

b. Data Collected Automatically

  • IP address
  • Browser type and device identifiers
  • Operating system and system configuration
  • Referring URLs and actions taken on our website
  • Usage statistics and log data

We may use cookies, tracking pixels, and similar technologies to enhance user experience and analyze site usage. You may disable cookies via your browser settings, though this may impact functionality.

3. Purpose of Collection and Use of Data

Your personal data is collected and used for the following legitimate purposes:

  • To create, manage, and authenticate user accounts
  • To process payments and deliver purchased courses
  • To provide access to online learning materials and monitor user progress
  • To communicate course updates, service notices, and promotional materials (where consented)
  • To respond to inquiries or support requests
  • To perform internal analytics and improve our services
  • To comply with applicable laws, regulations, or legal processes

4. Disclosure of Personal Data

We do not sell or lease your personal data. However, we may disclose your data to the following third parties, solely for the purposes listed above:

  • Third-party payment processors (e.g., Stripe, PayPal)
  • Website hosting and cloud infrastructure providers
  • Email communication and customer service platforms
  • Analytics and performance monitoring services
  • Legal, regulatory, or governmental authorities, where required by law

All third-party service providers are contractually bound to protect your data in accordance with applicable privacy laws.

5. International Data Transfers

If you are located outside Singapore, your data may be transferred to and processed in Singapore or other jurisdictions. We ensure that all international transfers are conducted in compliance with applicable data protection regulations and subject to appropriate safeguards.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Upon expiry of the retention period, data is securely deleted or anonymized.

7. Data Security

We implement industry-standard technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data, including:

  • SSL encryption for data transmission
  • Restricted access controls and role-based permissions
  • Regular data backups and software security updates
  • Security monitoring and breach detection mechanisms

Despite our efforts, no digital platform can guarantee absolute security. Users are encouraged to take precautionary steps to protect their account credentials.

8. Your Rights

Subject to applicable laws, you may exercise the following rights with respect to your personal data:

  • Right to access the data we hold about you
  • Right to request correction of inaccuracies
  • Right to request deletion (erasure) of data
  • Right to restrict or object to data processing
  • Right to data portability
  • Right to withdraw consent (where processing is based on consent)

Requests should be submitted in writing to: support@classkorea.com

We may require proof of identity before processing any request. We will respond within the time limits prescribed by law.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal data, we will take appropriate steps to delete such information.

10. Changes to This Policy

CLASSKOREA PTE. LTD. reserves the right to amend or update this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

11. Contact Information

For inquiries, data requests, or concerns regarding this Privacy Policy, please contact:

CLASSKOREA PTE. LTD.
Email: support@classkorea.com
Website: classkorea.com